FAQ - TOUR QUESTIONS

1. What is included on a tour?

Except “real rides for cyclist” package, all tour include the following:

  • Experience English speaking local guides
  • Well-maintained bicycle (city or mountain bike)
  • Bicycle helmet upon request
  • Refreshing snack/drinks
  • Community donation
2. Does the tour visit popular Yogyakarta’s tourist sites?

We pride ourselves in being an alternative to the standard tourist experience by taking our customers "off the beaten path" to show them the REAL Yogyakarta.  Our tours do not go to typical mass tourism attractions like the Sultan Palace, Water castle, Borobudur or Prambanan, etc.  We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler.  Please do not be concerned about duplicating location visits on your own during the rest of your time in Yogyakarta.

3. Is it too hot to ride a bicycle in Yogyakarta?

Joining one of our bicycle tours in Yogyakarta is a surprisingly refreshing adventure year around.  The activity of cycling will always create a breeze to help cool you down. We are also aided by the fact that Yogyakarta terrain is inherently very flat, and we cycle at a leisurely pace.  In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.

4. What if it rains?

We will never cancel a tour due to rain!  The weather in Yogyakarta is unpredictable and rain can occur at any time, especially during the rainy season of October-January.  Rain is also a very localized phenomenon, happening in small pockets in places while being completely dry only a few kilometers away.  In our vast experience doing the tours, we know that heavy rains rarely last more than 30 minutes and our guides know very well where to take our customers for cover during the deluge.  In light rain, we provide ponchos to our customers on. Often times, the rain will offer a refreshing break from the tropical heat.

5. What should I wear on the tour?

We recommend you wear light, comfortable clothing with a hat to keep the sun off your head.  For footwear, we recommend closed shoes or sports sandals for maximum protection and control during your tour.  For your own safety, we discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour.  The liberal use of sunscreen is also highly encouraged.

6. What if I couldn’t speak English fluently?

By design, our tours do not contain much talking. Our philosophy is to focus more on the interactive experience of cycling within the local community rather than presentations about facts, figures, or history.  In that respect, language does not play a large factor in your tour experience, and it is unlikely that you will feel like you've missed out on anything by not having a native language guide.

7. Should I wear helmet?

On our bicycle tours you don’t have to wear a helmet. However, if you feel like wearing a helmet just ask your guide who will provide you with one.

FAQ - BOOKING QUESTIONS

1. Can I book and pay for my tour on the spot?

Yes!  It's not a problem to pay in cash before the start of your tour but you are required to do online booking to keep the bicycle for you.  We are not accepting on the spot booking. We will prepare the bicycle depend on booking information only.

2. Do you take credit card payment?

You could pay using credit card using paypal.

3. What’s your cancellation policy?

We don’t accept any cancellation, however we give you chance to reschedule the cycling tour.

4. Do you have availability?

Each tour-page has its own dedicated calendar with live availability.

FAQ - BOOKING QUESTIONS

1. Where is the meeting point for the tours?

Raminten Kitchen.

2. What is the best way to get to meeting point?

Take “grab” or “Gojek” application (it is like uber) to meeting point.

3. Do you provide a pick-up service from our hotel?

Except "Authentic village", we have no pick up service, we request that our customers arrive at the departure point at least 15-30 minutes before tour departure time. Yogyakarta traffic is typically light for morning departures (08:00) and quite heavy and unpredictable for afternoon departures, so please account for this in your planning.

Watch the video to meet us and see how we care for our bicycles.

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