FAQ

Except “PRO BNB” tour, all tour include the following:

• Well-maintained bicycle 
• Bicycle helmet upon request
• Experience English speaking local guides
• Refreshing snack/drinks
• Eco string bag (selected tour only)

If you book an add on FOTOGRAFER, you will get 1 FREE Reels video editing (request special editing is not allowed).

We pride ourselves in delivering excellent tourist experience by taking our customers "off the beaten path" to show them the REAL Yogyakarta. You will see how local people live friendly, tasty traditional foods, and knowledgable road captain. 

Our tours do not go to typical mass tourism attractions or the main roads that has many motor bikes and cars pass by. We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler in most of the tour.

Joining one of our bicycle tours in Yogyakarta is a surprisingly refreshing adventure year around. The activity of cycling will always create a breeze to help cool you down. We will also ride the route that very flat, and we cycle at a leisurely pace.  In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.

We will never cancel a tour due to rain except heavy raining!  The weather in Yogyakarta is unpredictable and rain can occur at any time, especially during the rainy season of December - April.  Rain is also a very localized phenomenon, happening in small area and being completely dry only a few kilometers away. In light rain, we provide ponchos to our customers on. Often times, the rain will offer a refreshing break from the tropical heat.

If you are in our location already and the raining is inevitable in our location, you may ask to reschedule the tour up to 30 upcoming days or 50% refund.

We recommend you wear light, comfortable clothing with a hat to keep the sun off your head.  For footwear, we recommend closed shoes or sports sandals for maximum protection and control during your tour.  For your own safety, we discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour.  The liberal use of sunscreen is also highly encouraged.

By design, our tours do not contain much talking. Our philosophy is to focus more on the interactive experience of cycling within the local community rather than presentations about facts, figures, or history.  In that respect, language does not play a large factor in your tour experience, and it is unlikely that you will feel like you've missed out on anything by not having a native language guide. 

On our bicycle tours you don’t have to wear a helmet. However, if you feel like wearing a helmet just ask your guide who will provide you one.

MOANA provide you  comfortable bikes that suitable with the path we will go through. Bringing your own bike is allowed as you prefer, however there is no change for the payment. Yes, you will pay full payment to us.